Simply wipe clean using a damp cloth with mild soap and water or a standard anti-bacterial cleaner. Harsh chemicals are not recommended as it could discolor the mat.
Our mats are intended for indoor use, however they can be used in a covered outdoor setting such as on a covered deck, screened in porch or under an awning.
Yes, they can withstand heat 85°F/30°C from radiant heating systems.
Store mats flat or rolled, do not fold the mats.
Our mats are made from premium ultra-durable vinyl. They are stain resistant, waterproof, low-profile (no tripping hazards) and easy to maintain.
We recommend that the floor mats be used on a hard surface floor. We do not recommend them being used on carpet as the mat will buckle.
Yes, our entire product offering is available on our website. We introduce new products twice a year, January and June.
Our recommendation is to place your order through our website. If you need to speak to someone, please call customer service - (678) 314-7458 or email customerservice@aastory-collections.
No, we currently do not offer custom sizes.
No, not at this time.
We accept the following methods of payment: Visa, Mastercard, American Express & Discover.
SHIPPING & RETURNS
Each mat is made to order, are current lead time to produce our mats is 3-5 business days. We will provide you with a tracking number once your order ships.
Yes, we can ship to Canada. Please contact email@example.com for a price quote to ship to your Canadian address.
We offer free shipping on all orders in the USA (excluding Alaska & Hawaii). Please contact firstname.lastname@example.org for a price quote to ship to Alaska & Hawaii.
Please contact email@example.com to modify or cancel your order. Once an order ships, an order cannot be modified.
If you are not 100% satisfied with your purchase, you can return it within 30 days. We will provide a pre-paid shipping label and we will deduct the amount of the pre-paid shipping label from your return. The mat(s) must be shipped back unused, in new condition and in the original packaging in order to guarantee a refund. We will confirm with you the amount of the deduction when we provide the shipping label to you.
To start the process of a return, please contact: firstname.lastname@example.org