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Proudly made in USA - Free Shipping On All Orders*

Always in Stock – Order to Door 2-5 Business Days

Shop With Confidence – 30 Day Money Back Guarantee

Proudly made in USA - Free Shipping On All Orders*

Always in Stock – Order to Door 2-5 Business Days

Shop With Confidence – 30 Day Money Back Guarantee

FAQ

PRODUCT

How do I clean my mats?

Simply wipe clean using a damp cloth with mild soap and water or a standard anti-bacterial cleaner. Harsh chemicals are not recommended as it could discolor the mat.

Can the mats be used outside?

Our mats are intended for indoor use, however they can be used in a covered outdoor setting such as on a covered deck, screened in porch or under an awning.

Can the mats be used on radiant heated flooring?

Yes, they can withstand heat 85°F/30°C from radiant heating systems.

How do I store my mats?

Store mats flat or rolled, do not fold the mats.

What are the mats made from?

Our mats are made from premium ultra-durable vinyl. They are stain resistant, waterproof, low-profile (no tripping hazards) and easy to maintain.

Can the mats be used on carpet?

We recommend that the floor mats be used on a hard surface floor. We do not recommend them being used on carpet as the mat will buckle.

ORDERING

Are all your products available on line?

Yes, our entire product offering is available on our website. We introduce new products twice a year, January and June.

How do I place my order?

Our recommendation is to place your order through our website. If you need to speak to someone, please call customer service - (470) 347-9840 or email customerservice@aastory-collections.

Are custom sizes available?

No, we currently do not offer custom sizes.

Do you offer swatches?

No, not at this time.

What forms of payment are accepted?

We accept the following methods of payment: Visa, Mastercard, American Express & Discover.

SHIPPING & RETURNS

How long will it take to receive my order?

Each mat is made to order, are current lead time to produce our mats is 3-5 business days. We will provide you with a tracking number once your order ships.

Do you ship to Canada?

Yes, we can ship to Canada. Please contact customerservice@aastory-collections.com for a price quote to ship to your Canadian address.

How much does it cost to ship my order?

We offer free shipping on all orders in the USA (excluding Alaska & Hawaii). Please contact customerservice@aastory-collections.com for a price quote to ship to Alaska & Hawaii.

Can I modify or cancel my order?

Please contact customerservice@aastory-collections.com to modify or cancel your order. Once an order ships, an order cannot be modified.

What is your return/exchange policy?

If you are not 100% satisfied with your purchase, you can return it within 30 days and we will refund the full purchase price. The mat must be shipped back unused, in new condition and in the original packaging in order to guarantee a full refund. You are responsible for the return shipping charges.